Goal

1. Improve service quality for promotion and marketing of SME's products
2. Obtain suggestions and input for program improvement
3. To anticipate problems that might occur in the implementation of program / activities of promotion and marketing of CSME
4. Following up on complaints / feedback and forward it to whom it may concern to things that are considered priority
5. As a part of the form of public accountability for the implementation of programs / activities

Target
The implementation of the program / activities of service promotion and marketing that is transparent and accountable

Tujuan

1. Meningkatkan kualitas layanan promosi dan pemasaran produk UKM
2. Mendapatkan saran dan masukan bagi perbaikan program
3. Untuk mengantisipasi permasalahan yang mungkin terjadi dalam pelaksanaan program/kegiatan promosi dan pemasaran KUKM
4. Menindaklanjuti pengaduan/keluhan masyarakat dan meneruskan kepada yang berkepentingan terhadap hal-hal yang dianggap prioritas
5. Sebagai salah satu bagian dari wujud akuntabilitas public atas pelaksanaan program/kegiatan

Sasaran
Terselenggaranya program/kegiatan layanan promosi dan pemasaran secara transparan dan akuntabel